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Your Scuba Gear Warranty |
Are my products under warranty? |
| Yes! All products that we sell are new in the box, and come with full manufacturer's warranty, valid in the United States of America, as stated in the literature that accompanies the products. Some product like Scubapro, Pinnacle, Dive-Rite, UK and Pelican offer full life-time warranty on most of their products. We send your products with all of the warranty information and instructions. On assembled rigs it is difficult to send the original boxes, since the gear is made dive ready, assembled and tested and does not come in individual pieces. |
| What do I do if my product needs service? |
| If your product requires warranty service, you can get it service at any Authorized Dealer for your product, that's why you purchased authentic products from an Authorized Dealer in the first place. If there is no dealer in your area or want us to service it for you, please fill out a Work Order Request Form. we can service all makes and models of scuba gear, however we can only perform warranty service on those products which we are an authorized dealer for. We are an authorized dealer for everything we sell. A list of products is under the Contact Us. page. We are happy to service your gear wherever you are. Ship to us. And we'll ship it back within 10 working days. Anything beyond manufacturer's annual service requirements will receive a quote before work is performed, unless it is under warranty, then labor is $50, flat rate per regulator setup (1st Stage, Primary, Alternate Regulators and gauge/computer console. Most dive computers have a serviceable battery some Scubapro/Uwatec computers have a built in battery with free lifetime battery replacement, except newer TEC and Prime (hockey puck style) computers which have a dealer serviced battery. |
| Where can I find out about my warranty? |
Manufacturers are very specific about their warranty, so much that restating it here would be impossible, instead check out links page for manufacturers' links. When you purchase from a dealer who is NOT an authorized dealer your products may not be authentic, complete, have all of the latest design and production updates, meet our performance and quality standards, and may have been tampered with. Purchasing products from an authorized dealer means that you are buying from trained professionals who can properly instruct you on how you uses your product safely. Authorized dealers have factory trained personnel who are authorized to take care of you instantly. Only an authorized dealer can replace a defective piece of gear, handy the night before your trip. |
